Privacy Policy

Privacy Policy

Effective Date: 22 April 2024

At Kadar Fayfun LTD ("Company," "we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you interact with our website, purchase our construction equipment, or use our services.

By accessing our website or providing your personal information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information

When you purchase equipment, request a quote, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely by third-party providers)

1.2 Business Information

If you represent a company, we may also collect:

  • Company name
  • Business address
  • Tax identification number (where applicable)

1.3 Technical Information

When you visit our website, we automatically collect:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on our site
  • Cookies and tracking data (see Section 6 for more details)

1.4 Communication Information

If you contact us via email, phone, or chat, we may store records of our conversations, including inquiries, feedback, or complaints.

2. How We Use Your Information

We use your personal data to:

  • Process Orders & Deliver Products: Ensuring smooth transactions and timely deliveries.
  • Provide Customer Support: Assisting with inquiries, troubleshooting, and technical support.
  • Improve Our Services: Enhancing our website, services, and user experience.
  • Marketing & Promotions: Sending newsletters, promotional offers, and updates (with opt-out options).
  • Legal & Security Compliance: Preventing fraud, ensuring compliance with regulations, and protecting our business.

We do not sell, rent, or trade your personal information to third parties.

3. How We Share Your Information

We may share your data with:

3.1 Service Providers

We work with trusted third-party companies that assist us in:

  • Payment processing
  • Logistics and shipping services
  • IT support and security
  • Marketing and customer service

These providers are required to keep your information secure and confidential.

3.2 Legal & Regulatory Authorities

We may disclose personal information when required by law, such as:

  • Complying with government requests, court orders, or legal processes.
  • Protecting our company, customers, or the public from fraud, cyber threats, or illegal activities.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, customer data may be transferred as part of the transaction.

4. Data Security

We implement strict security measures to protect your personal information from unauthorized access, loss, or misuse. Our security practices include:
✅ Data encryption for secure transactions.
✅ Access controls restricting who can access personal data.
✅ Regular security audits to detect and fix vulnerabilities.

While we take every precaution, no online data transmission is 100% secure, so customers should also take personal safety measures (e.g., using strong passwords).

5. Data Retention

We retain personal data only as long as necessary for:
✔ Processing transactions and orders.
✔ Meeting legal, tax, and regulatory requirements.
✔ Business analytics and improvement purposes.

When no longer needed, data is securely deleted or anonymized.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience.

6.1 What Are Cookies?

Cookies are small data files stored on your device to remember your preferences and improve website functionality.

6.2 Types of Cookies We Use

✅ Essential Cookies: Required for basic website functionality (e.g., shopping cart, secure login).
✅ Performance Cookies: Analyze site usage to improve navigation and speed.
✅ Marketing Cookies: Track browsing habits to offer relevant promotions (optional).

6.3 Managing Cookies

You can disable cookies in your browser settings, but this may affect your user experience.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

✔ Right to Access: Request a copy of the personal data we hold about you.
✔ Right to Correction: Update or correct inaccurate data.
✔ Right to Deletion: Request deletion of your personal information (subject to legal obligations).
✔ Right to Opt-Out: Unsubscribe from marketing emails anytime.
✔ Right to Restrict Processing: Limit how we use your information in certain cases.

To exercise these rights, please contact us at support@kadar-fayfunltd.com.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., manufacturer websites, social media).

  • We are not responsible for their privacy policies.
  • Always review the privacy policies of third-party sites before sharing your data.

9. Children’s Privacy

Our products and services are not intended for individuals under 18 years old. We do not knowingly collect or store personal information from minors.

If you believe a child has provided us with personal data, contact us for immediate removal.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in laws or regulations.
  • Improvements in our data protection practices.
  • Updates to our business operations.

Customers will be notified of major updates via email or website announcements.